Metaphor Develops and Deploys IVR Solution to All Branches of Behavioral Health Services in One Day

Web-based Packaged IVR Solution Enables Fast and Inexpensive Deployments Scalable to Thousands of Branch Offices

WELLESLEY, MA, January 11, 2010 – Metaphor Solutions, Inc., a leading cloud computing company in Interactive Voice Response (IVR), has developed and delivered a fully operational IVR system to Behavioral Health Services, Inc of Gardena, California (BHS) in just one day. Just before the New Year, BHS asked Metaphor to develop and deploy their new IVR application for their new remote patient monitoring system to all of their office branches. BHS System requirements included data management, logging, reporting, and user acceptance testing, and the project needed to be done in one day. Within 24 hours after the project green light, the BHS IVR system began taking production service calls, and is now automatically processing voice calls from BHS patients at all of their branch offices.

“Metaphor was able to help us deploy a production quality IVR and data processing system against a very demanding deadline,” said Demetrious Dansby, CIO of Behavioral Health Services. “The robustness and quality of Metaphor’s applications and the flexibility of their platform allowed us to meet our contractual obligations in a record time". “We are very pleased to meet the challenge of getting Behavioral Health Services fully deployed on their IVR-based patient monitoring and data processing service in just 24 hours,” said Michael Kuperstein, CEO of Metaphor Solutions, Inc. “We’ve designed our Plug & Play IVR Solution using cloud computing from the ground up for fast, inexpensive and flexible development of robust IVR solutions.”

Although IVR or call automation has been known for many years to have much lower costs than live service agents, small to medium businesses have not been able to afford to deploy IVR due to its very high initial start up costs. Metaphor’s Plug & Play Hosted IVR Solution breaks through that barrier with its features of “Try before you buy for free” and “Pay only what you use”.

Metaphor offers the only telco-grade platform for self provisioning speech IVR applications in the industry. The Plug & Play speech IVR environment lets enterprises quickly self-configure, install, and manage data, manage outbound call campaigns and view reports for over 50 inbound and outbound IVR customer service solutions without any technical skills. Configuration and deployment of IVR take minutes to hours instead of months.

Customers can experience live IVR applications from Metaphor, and create a free account to configure and deploy speech IVR applications by visiting the company website at www.metaphorivr.com . Examples of applications include Inbound and Outbound Customer Surveys, Proactive Notifications, Telephone Banking, Bill Collection, Payment by Phone, Insurance Claims Service, Order Status, Appointment Scheduling, Prescription Refill, Location Finder, Inventory and Pricing Request, and Catalog Request.

About Metaphor About Metaphor

Metaphor Solutions is a leading provider of speech Hosted IVR on-demand for mid-market and small businesses. Through its Cloud-based Plug & Play website, Metaphor offers the largest portfolio of inbound and outbound packaged applications available and the fastest configuration, development, integration and management environment for speech IVR applications in the industry. Metaphor’s extensive development and management tools enable the highest level of service quality for end-users. The applications are deployed on standards-based infrastructure, on-premise or in hosted environments. Metaphor markets its applications both directly and through a network of partners and resellers. Further information and access to the Plug & Play Speech IVR website is available at www.metaphorivr.com.

About Health Behabioral Services

Behavioral Health Services is a not-for-profit community-based healthcare organization providing substance abuse, mental health, drug-free transitional living, older adult services, HIV/AIDS education and prevention, and other related health services to the residents of Southern California. BHS' mission is to transform lives by offering hope and opportunities for recovery, wellness, and independence. Since 1973, BHS has provided inpatient detoxification and residential and outpatient treatment services to substance abusers, and now provides services from 11 sites located throughout Los Angeles County. BHS substance abuse programs are licensed and/or certified by the California Department of Alcohol and Drug Programs and accredited by CARF, the Commission on Accreditation of Rehabilitation Facilities. For more information on BHS, go to www.bhs-inc.org.